Jeff Is Sitting With A Group Of Children & A Couple Of Counselors Doin

Jeff is sitting with a group of children It appears that the counselor is singing a song that is interactive with the children. Jeff appears to be very active When he is called to stand up he jumps up As he is sitting down he is continuously talking to the counselor on his left or the girl on his right. He is filling his cheeks with air He is constantly rubbing his feat on the rug or crossing He appears to be very anxious. The children have these little rectangles of rug that they are sitting on. Jeff is pulling it over his head He's starting to chew on it All of a sudden he gets up He then runs back across the room towards the restroom He apparently is using the restroom. A counselor is helping him wash He then runs across the room He grabs something off the table There is no real expression of surprise on his face. He then runs over towards the locker, stops, walks backwards for a few steps, spins around then grabs a backpack. He is smiling the whole time. He then trots back to the table with a big grin on his face When it appears that no one is paying attention he leans on his backpack like it's a pillow. He is rocking back He then unzips his multi-colored backpack and says, "I have a special treat!" He holds up something wrapped in paper. The counselor pushes a bowl towards him He reaches into the bowl He grabs a small pitcher of water that the counselor has filled up He then fills the child's glass to the right of him He seems very proud of himself. He then grabs his package He continues to eat The whole time he is talking but it doesn't seem to be directed to anyone in particular. He starts to play the drums lightly on the table. The counselor starts to read the children a book. He appears to become very attentive. All of a sudden he appears to be very anxious. He's kind of pointing at the book He gets a chance He waits a bit longer He continues to listen very studiously. He appears to be the most vocal of this small group of children at the table. He co ntinues to eat He begins to lean forward on the table as to get a better look He says, "oh oh!" He lifts the boy to his lefts arm Another counselor walks up to the table He appears to be listening very intently. When the counselor walks away Jeff reaches over to the boy

buy custom Customer Service Delivery in Starbucks Corporation essay

buy custom Customer Service Delivery in Starbucks Corporation essay Evaluation of Customer Service Delivery in Starbucks Corporation Starbucks Corporation is a leader in providing quality coffee to customers. Although it operates hundreds of product lines, the largest percentage of its profit comes from beverages. The corporation has an overwhelming presence and offers convenience. Moreover, its distribution strategy is unsophisticated and the corporation puts great efforts in making customers access to its products with ease and as well its locations avails more convenience to the customers (Evans and Hansen 4). The company has huge numbers of customers since most of its outlets are located in high- visibility, high-traffic and non-company retail channels. Nevertheless, Starbucks faces stiff competition from other similar corporations such as the McDonalds and Minneapolis-based Caribou Coffee. Despite this competition, Starbucks has always provides its customers with high-quality coffee (Roby 2). This paper therefore evaluates customer service delivery in the corporation. The success of this multinational corporation can be attributed to its focus on customer service delivery and customer satisfaction. To ensure that its customers derive utility from the consumption of its products, the corporation has through time been making good use of human resources in creating this customer-oriented value. The corporation has actually ensured that it has put in place a conducive atmosphere where any visiting customer will be in a position to relax, enjoy (to fullest) his/her social interactions as w ell as have ample time with others (Evans and Hansen 7). In so doing, the company has actually transformed the original norm of buying coffee just as a drink to a more attractive new-fashioned norm of having an experience of enjoying the drink. Owing to this fact therefore, any visiting customer would wish to stay for a longer period in the store since the environment is inviting. Another element that the cororation has looked into in ensuring that its customers get utility is the provision of quality coffee. Since all its stores are company-owned, the company is in a position to control the quality of services and products for the customers. Besides, Starbucks has engaged in controlling its supply chain by working hand in hand with coffee growers and has implemented the enforcement of coffee standards (Roby 8). This move makes customers to esteem Starbucks products. Starbucks has greatly invested in employee training and development for both old and new employees. Its workforce has continuously been trained of hard as well as soft skills with an objective of making the service delivery experience to customers pleasant. Through the soft skills, the workforce is better equipped to smoothly connect with customers. This equally enhances a friendly environment between the workforce and the visiting customers (Roby 11). Besides, the company has always ensured that the workforce is satisfied since this satisfaction among the employees leads to a higher level of customer satisfaction. The workforce is well remunerated and empowered and as thus feels that it is important part of the company. Through this, they feel appreciated and would also want to own the company; which as a result makes them offer excellent service to the customers. The corporation has also been involved in product innovation; making an expansion in its beverage menu as well as includ ing food items. This has seen tremendous changes in the companys customer demographics (Evans and Hansen 16). Markedly, however, the value preposition for Starbucks still remains the compelling factor. This is simply because the company places the customer and the service offered to the customer at the fore front. This value preposition- as earlier mentioned is not about coffee, but pertains to the experience of drinking coffee in Starbucks stores and at the same time integrating the product with the related emotional benefits. On the contrary, there havve been indications that the level of customer satisfaction has been of late declining. Nevertheless, this does not suggest that the quality of the services offered has declined. This might have been as a result of changes in the customers expectation, issues in marketing or even other forces from the external environment (Evans and Hansen 20). The corporations customer base in the recent past has been growing and statistics has shown that most of those less satisfied customers are the new ones or who it is their very first time to visit the stores. Owing to this fact therefore, it can be concluded that service delivery has not at its least been compromised; but that these new customers might be having relatively higher expectations since the established customers have a better opinion of the corporation (Roby 24). However, a possible reason of the declining customer service delivery could be the companys product innovation and retail expansion strategy. Initially, this business giant had set standards for its customers at a high level via its value preposition; of which it used to meet. However, following the companys strategy of product innovation and retail expansion - which ran hand in hand with the customization of drinks - negative effects were experienced in the atmosphere, service delivery and coffee quality. All these led to the decline in customer satisfaction, besides changing the image of the brand (Roby 30). With reference to the above discussion and more especially the reason behind declining customer service delivery and customer satisfaction, Starbucks ought to make a redefinition of its marketing strategies in which it will research and keenly evaluate the needs, wants and perceptions of its changing customer base. Moreover, the company is obliged to evaluate innovative sales in order for it to determine the impact of labor costs that will help tell whether or not sales prop the costs. Managing the increased customer base requires only fine-tuning of operations. Buy custom Customer Service Delivery in Starbucks Corporation essay

Sicily Research Paper Example | Topics and Well Written Essays - 500 words

Sicily - Research Paper Example While being a highly-developed cultural nation, Sicily represents an agricultural type of economy. It specializes mainly on exporting orange and lemon. Moreover, the beautiful orchards of Sicily attract many tourists mainly to the rural regions. There are also places of great historical interest such as Necropolis of Pantalica and Valley of the Temples. Excavations keep going on the island bringing out new evidence from history. The Sicilian people are honored to be citizens of the islands, though they identify themselves as Italians but not Sicilians. â€Å"Despite the existence of major cities such as Palermo, Catania, Messina and Syracuse, popular stereotypes of Sicilians commonly allude to ruralism, for example the coppola is one of the main symbols of Sicilian identity; it is derived from the flat cap of rural Northern England, which arrived in 1800, when Bourbon king Ferdinant I had fled to Sicily and was protected by the British Navy†. (Spadi 2001) The majority of Sicilians have two native languages Italian and Sicilian. Despite the relative balance between these two languages, Italian has the dominant position - it is even taught at Universities and in schools as the language of mass media. Sicilian is mainly used by youth in every-day life. Speaking about religion it is necessary to point out that Roman Catholicism is widely spread on Sicily. The church weddings are even more popular than civil ceremonies and people usually visit church at least once a week. Jewish people, who appeared on Sicily 1,400 years ago, possess the second place in religion. The third place belongs to Islamic faith since many Arabs came to Sicily in the 19th century. And the minorities are represented by Eastern Orthodoxy, Evangelist Church and Sikhism. When it comes to national cuisine it should be mentioned that this island is called ‘God’s kitchen’. The reason for this is the abundant amount of wines, pizzas and other meals that originated on Sicily and have

Business Plan for Introducing Erythritol in Indonesia Assignment

Business Plan for Introducing Erythritol in Indonesia - Assignment Example Unlike other sugar substitutes, it is made from naturally occurring substances and hence is largely free from side-effects. Indonesia is an archipelago of 13,367 islands with a total land area of 1,907,950 square kilometers. The reforms undertaken by Indonesian government since the 1997 economic crisis have resulted in very conducive environment for establishing a new business. The low cost of labor in Indonesia makes setting an Erythritol production factory a very profitable enterprise. Besides, with increasing consumer awareness in Indonesia, it will also be profitable to market and sell this zero-calorie, no side-effect sugar substitute in Indonesia. Although Indonesia is not an easy place to start a new business Indonesian government encourages foreign investment in Indonesia. Considering the low cost of labor, it would be cheaper to setup a factory in Indonesia rather than importing Erythritol from outside. According to www.doingbusiness.org, it takes an average of 97 days and a minimum capital of IDR 20,000,000 (USD 2500) to obtain the required licenses to launch a new business in Jakarta. Another 40,000,000 (USD 5000) is needed to obtain the required permits and registrations for a warehouse. Hence the main costs would be of building the factory and buying/leasing equipments. Unfortunately, in Indonesia this cost could be prohibitive. Another hurdle in setting up a factory in Indonesia is the long time it takes to get all the requir... Glucose can be obtained from a number of high starch crops. Since corn is readily available crop in Indonesia and has high glucose content, it is the first choice for raw material for production of Erythritol. The crop is mainly grown on the island of Java. So it is best to locate the factory on the island, near the raw material. While deciding the location of the factory, we have to consider the cost of land. In the urban areas and in major cities, including Jakarta, there is limited land area and hence the price is extremely high. In fact, many cities have forbidden setting up of new factories within their municipal limits. Hence it would be better and cheaper to locate the factory in the rural area where there is plentiful of land and adequate manpower. Raising Capital Due to the huge benefits of Erythritol as a sugar substitute and the cheap cost of labor in Indonesia, setting up a factory in Indonesia represents a low-risk business. Capital is needed for buying real estate, building factory, buying corn from farmers, buying equipment, labor and marketing. There are several options for raising capital. However, the best and the cheapest option is a bank loan. With a low-risk strategy and a solid business plan, getting a bank to finance the new business should be easy. The land and factory can be used as collateral in the bank loan. Company Operations The company will be hiring local population for all major positions, including the Chief Executive Officer. The local people understand the local customs better and thus will be in a better position to handle the day-to-day operations. The low labor cost in Indonesia also makes this proposition an attractive one. The raw material, corn in this case can be easily obtained from

Huckleberry Finn Essay Example for Free

Huckleberry Finn Essay The Adventures of Huckleberry Finn, written by Mark Twain, takes place during the antebellum era, and revolves around a young boy, named Huck. The antebellum era was the years right before the Civil War, so Huck was living in a dark and murky time in American History. Huck starts off by living with The Widow Douglas and her sister, Miss Watson, who is trying to civilize him or make him to be what the perfect child should look like and make him act how a perfect child should act. Huck does not want that. He just wants to live how he wants, just like most youth want. In the novel, Huckleberry Finn befriends a runaway slave, Jim, and his adventures begin. According to Dennis Puopard, Mark Twain exposed many of the dark problems of antebellum United States. Some say Mark Twain wrote this episodic novel as a boys adventure story and that Huck is a character that children should look up to. (422) Modern readers do not see Huckleberry Finn as a childrens book because the book is racist, there a themes of lying, and characters object and criticize authority. Because, modern readers see the book as improper for children The Adventures of Huckleberry Finn is on the banned books list on many school in the United States. In The Adventures of Huckleberry Finn there are racial slurs, lies, and profanity. The Adventures of Huckleberry Finn is not a childrens book in todays society because of the prominent theme of race. The topic of race and racism is strong in todays society. If a modern American citizen uses racial slurs against another race in a hurtful way that citizen would be convicted with a criminal offense. A racial slur such as the word nigger is not tolerable todays society. The word nigger was used to belittle and dehumanize African American slaves, such as Jim, in antebellum United States. Through out the book, The Adventures of Huckleberry Finn, author Mark Twain includes racial slurs such as the word, nigger toward African American characters, such as Jim and other slaves. Good gracious! anybody hurt? Nom. Killed a nigger. Well, its lucky; because sometimes people do get hurt. ( Twain 109). This quote shows how the white society views Jim different then themselves. They view Jim as property rather than a human with a living breathing heart. This dialoged between two white characters just shows how hurtful and cruelly someone can sound just by taking. Barbra L. Jackson professor at Fordham University in New York City says, It is hard to teach The Adventures of Huckleberry Finn in a diverse class because of its racial views. (63). If a college professor has a hard time teaching the book, The Adventures of Huckleberry Finn, to her class, how can it be easy for high school students who are studding the novel, or even young boys whom pick up the book and start reading it? Also, Barbra L. Jackson says, I always see a lack in participation, when studying the book, the students do not want to read out loud, (64). The students do not feel right saying nigger out loud because they do not want to offend any of their classmates. The students know that the word, nigger is a taboo in modern society. The Adventures of Huckleberry Finn should not be taught or read to children because of the racial slurs. The type of racial language that Mark Twain uses in the book is offensive and crude. The exposure of the racial slurs to young children would be harmful. The young children will think it is okay to say the new words they discover from reading The Adventures of Huckleberry Finn, which would get them into trouble in the future.

Neurological Memory :: essays research papers

The Human Memory The reason people exist is because of two important things: memory and language, which have been vital in the evolution of humanity. (Our ancestors needed language to explain how to light a fire to keep them warm and a memory to remember how to do it). So we have a memory because if we did not we would never have evolved far enough for you to ask this question in this place. So how does it work? The process involve in the human memory are very complex†¦ I will present you the neuralgic and biologic part then Aurelie will talk about the characteristics of our human memory and then Sebastien will explain the troubles of the memory†¦ Despite big advances in recent years, memory is still a bit of mystery and there are disagreements among the experts about exactly what is going on. But now memory is seen as a function of the brain, and is not placed any more in the heart†¦ It’s defined as the ability to store and retrieve information. Codes of memory The new ways of communication taught us that information could be on different supports: Email, lettre, disc... The memory acts in the same way and info are supported by specific codes: sensorial codes, motor codes and symbolic codes. A special memory exists to each different info: tactual, visual, auditory and olfactory but these codes don’t have the same importance. Visual and auditory codes are the most important codes because they are the primary means of language in the memory. The auditory code is concerned with longer times than the visual one. (You remember longer a sequence of letters if you hear them than if you see them). Olfactory codes are very difficult to study and motor codes are not studied at all. These codes seem to be transitory and the info driven is encoded in the visual way or a linguistic way†¦ That’s why you probably heard about the visual memory and the auditory memory. In the long term memory the info learned becomes more and more abstract with time. The language arrived to a conceptual memory, the visual memory arrived to an analogic memory: visual- spatial but in fact an info is encoded with the two means: verbal and visual (a picture is named). These two codes are very complementary; visual codes are good for global spatial info but bad for a sequential order and verbal codes are good for the order of encode and analyze.

Psychology Milgram experiment Essay

As a participant in Milgram’s (1963) study I would be tormented at the thought of inflicting pain to another person, I also would at least think about whether what I am doing is right and whether the experiment was really genuine or it was some macabre experiment bent on torturing other people. I would probably be one of the few in Milgram’s (1963) study who refused raising the voltage of electric shocks and maybe be among those who balked out of the experiment due to anxiety and guilt. After the debriefing, I would feel deceived and angry with the researcher because I was put through an ordeal that did not really happen. The experiment required that the researcher prod the participant to inflict more electric shocks, and I would probably base my willingness to push the button on the cries of the learner. I would surely refuse the researcher’s demands because I know I am not doing the right thing. On the other hand, if the debriefing would explain why deception was necessary, I would understand the experiment and maybe not hold it against the researcher. However, I am sure that I would still feel deceived and manipulated; it would be an experience that would stay with me for a long time and may even influence how I perceive experiments and researchers. If I was part of an ethics review committee, I would not consider Milgram’s (1963) study as acceptable and protective of participants because aside from debriefing, he did not have any other safeguard procedure to protect the participants. In Milgram’s (1963) study, the shrieks and cries of the learner increased the anxiety and guilt of the participant, and I think it was deliberately designed to evoke the feelings of anxiety of the participants no matter how he argued that the effects of the experiment to the participants were not anticipated. The learners were told to respond to the electric shock as if it was actually happening to them making it more believable to the participant, and by doing so; it also led the participant to believe that they are actually causing that reaction to the learners. Therefore, the potential benefits gained from the study does not outweigh the sufferings that it brought to the participants, and ethically, it does not justify the use of deception (Spata, 2003), the debriefing was also conducted late wherein the participants had already believed that they were responsible for another person’s pain and it failed to protect the welfare of the participants. Without the criticisms and reactions against the experiment on obedience, the ethical issue of using deception in experiments would have not been given attention. At present the American Psychological Association (APA, 2003) have only allowed deception when alternative procedures that are nondeceptive are not available and only if the potential benefits and knowledge gained from the research outweighs the risks of the effects of deception to the participants. In addition, deception is not allowed if the experiment would likely inflict physical and emotional distress to the participants.